If you cannot login successfully after you have made sure you are entering a valid user name and password, please follow the steps below:

  1. Check the edition of your IE. If your version of IE is 6.0 or before, you will need to make some modifications to the default properties of your browser:
  2. On your browser, click “ Tools, ” “ Internet Options, ” and then click the “ Security ” tab. Set the security level to "Low ” and click “ OK . ”
  3. Under the “ General ” tab, select " Delete Files ” under Temporary Internet Files . Check the " Delete Files " box and choose “ OK . ”
  4. Then under the “ General ” tab " Temporary Internet Files , ” Click “ Settings, ” then “ View File, ” and choose “ File, ” “ Select All, ” and then " Delete. ”
  5. Under the “ Connection, ” tab, select “ LAN Settings, ”
  6. Keep the " Use a Proxy Server " check box blank and push “ OK. ” Close the browser.